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Company History and Information

In 2003 Kett Country Cottages established a new model for running a holiday letting agency. Focussing specifically on north Norfolk the idea was to offer second home owners far more opportunity to use their own homes while also supplementing their income through holiday rentals. This immediately proved very popular not only with the home owners but also with the holidaymakers who found the properties to be generally better appointed and more comfortable than those offered by other agencies.

The business started with just two staff and three cottages but has grown rapidly over the last decade and now has approximateley 200 cottages on its books stretching from the Wash in the west to the Broads in the east. By combining knowledgeable local staff with state of the art technology Kett can be both informative and efficient. The website attracts hundreds of thousands of unique visitors each year and with up to ten staff on hand there is always someone around to answer the more taxing questions.

In addition to advertising properties and handling bookings Kett also operates a bespoke cottage management service to assist owners with cleaning, laundry, gardening, maintenance and key holding. This service side of the business has been extended in recent years to include guides to the best attractions in Norfolk and special offers for holidaymakers in several of the finest local pubs. 

The nerve centre of the business has always been its head office in Fakenham which is conveniently located at the heart of North Norfolk. This ensures that the team are within easy reach of the popular tourist destinations such as Heacham, Holme, Docking, Creake, Blakeney, Holt, Overstrand and Mundesley. Do come and visit us at our own purpose built building in Newmans Yard if you are in the area.

Along with many of the owners, Kett Country Cottages Ltd is a member of the East of England Tourist Board (EETB). Where owners are members they will receive an EETB Quality Assurance rating which is referenced on the website, and where owners are not members Kett use its own 'leaf' rating which mirrors the EETB criteria.

Kett is an independent company privately owned by its management and staff. Operationally it is split into several functional units looking after Owners, Holidaymakers, Services, Marketing and Administration. The business is supported by two principal suppliers who look after IT and finance.

Each year Kett has added new owners and attracted more holidaymakers to Norfolk. The robust infrastructure is very scalable and the Company hopes to attract many more owners and holidaymakers over the years to come. Please do not hesitate to call the team if you have any questions.

For Owner Enquiries please get in touch with Sue Lane on 01328 850 082 (sue@kettcountrycottages.co.uk)

For Service Enquiries please get in touch with Robert Kilpatrick on 01328 856 853 (robert@kettcountrycottages.co.uk)

For Holidaymaker Enquiries please get in touch with Sandra Smith on 01328 856 853 (sandra@kettcountrycottages.co.uk)

For any other Enquiries please get in touch with Simon Barclay on 01328 850 081 (simon@kettcountrycottages.co.uk)

The Company is registerd in England and Wales (Reg Number 4779145) and is also registered for VAT (Number 871862201)