FAQs

Q. Can I bring my pet (cat or dog) on holiday with me?

A. If the cottage details state they are pet friendly the owners will accept one well-behaved dog and some will consider more. If you wish to bring a cat some of the cottages will except them but do ring the office to check. Some of the cottages will have an additional charge for bringing pets (this will be in the cottage details). Pets should not be allowed on the furniture and in some properties only limited to certain rooms and must not be left unattended in your holiday home. Gardens should be left free of pet excrement.

Q. At what time should I arrive at my cottage and when should I leave?

A. The standard time of arrival is 4pm, leaving by 10am on the day of departure. This allows for cleaning of the property between holiday lets. Please read carefully the details sent to you on full payment of the holiday as these details are included along with directions and key details. We will try and get you in earlier whenever we can.

Q. Can I book on-line?

A. Yes, you can check availability of a property and book on-line at www.kettcountrycottages.co.uk

Q. Are linen and towels provided?

A. Most of the cottages will provide linen but not all provide towels. This can be checked in the property details.

Q. What is a security deposit?

A. A security deposit is taken on some of the cottages as a bond against breakages or damages and that the property, its contents and the garden are left in the same clean and tidy condition as at the commencement of the stay. It will be refunded within a week of your departure.

Q. What method of payment do you accept?

A. We accept cheque, debit or credit cards (2.56% charge for credit cards) and bank transfer.

Q. Do you charge a booking fee?

A. Yes. We do charge a booking fee of £24 including VAT.

Q. What if I need to cancel my holiday?

If you have cause to cancel or cut short your holiday please notify our office immediately by telephone and then in writing.
All reservation deposits paid to KCC are non-returnable and the hirer will be liable for the full cost of the holiday if a cancellation occurs UNLESS the booking office is notified as follows:

A: Up to 8 weeks before the start of the holiday. In which case the hirer will forfeit the deposit and booking fee only.
B: Less than 8 weeks before the start of the holiday and it is possible for KCC to re-let the property. In which case the deposit will be forfeited and the booking fee plus an administration charge of £25 plus VAT. The balance will be returned to the hirer. If the property is not re-let the hirer will forfeit the full cost of the holiday.
C: If the booking was made within 8 weeks of the start of the holiday and it is possible for KCC to re-let the property, an amount equal to the prevailing deposit rate will be forfeited and the booking fee plus an administration charge of £25 plus VAT. The balance will be returned to the hirer. If the property is not re-let the hirer will forfeit the full cost of the holiday.
It is recommended that the Hirer is covered by Personal Holiday Insurance.

The construction, validity and performance of the Booking Conditions shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.

Q. Do Kett offer Holiday Insurance?

We offer Booking Protect which provides a full refund in the event that you cannot start your holiday. They will pay out for a number of reasons including – death, injury, or illness happening to you, a member of your immediate family or any person(s) in the group due to attend the booked event with you or adverse weather including snow, frost, fog or storm where the Police services or other Government agency have issued warnings not to travel. Please ask when booking for more details.