Reviews of Kett
Customer service is paramount to us, and we like to think that we go the extra mile for our visitors. But for honest reviews of what we do and what our customers think of us, look no further than here:
The main reason we use Kett Country Cottages is the efficient, friendly and very helpful staff. We know that any queries we have will be dealt with promptly which gives us confidence in the company when booking. We have booked with Kett three times now and will continue to do so.
Mr Horner, Suffolk
Go to Ketts first if looking to book for Norfolk.
Mrs Sharkey, Halifax
From the initial email enquiry, to follow up post stay I cannot fault the customer service. Nothing appeared to be too much trouble, information given was true and accurate and staff were knowledgeable of the properties and local area, helpful, and friendly.We feel we have found a company we will use again and again and look forward to our next booking with you!!! We would highly recommend to all and feel lucky to have discovered the properties you have to offer.
Mrs Wright, Nottingham
Very helpful staff when I asked a question and quick to respond. Made the stay easier.
Mr Robinson, Norfolk
Easy and efficient booking. Will definitely be booking through Kett Country Cottages again, thank you!
Miss Verney, Essex
Staff very friendly and helpful with a good knowledge of the area. Very easy booking process and good directions to the property.
Mr Mackintosh, Cheshire
Absolutely fantastic service from Kett. Within 1 hr of booking I had received a call confirming my booking and clarifying information about the site. Very informative and friendly polite staff! Customer service at its best!
Mr Hague, Nottingham
Our 2nd visit to this cottage & intend to book again. We have booked 9 times though Ketts due to the very good service received.
Mr & Mrs Peters, Suffolk
We have used you before and will continue to use you for holidays in this area. The descriptions are accurate and the cottages we have used have been first class. Hope to return to Flint Drift next year. Thank you for your service.
Mrs Hackett, Leicestershire
I was very impressed with the knowledge of the team of the area- being a local firm.
Mrs Brennan, York
I have booked with Ketts before and your customer service is fantastic – well done.
Mrs Muldoon, Berkshire
We have been staying in holiday cottages in the UK for over 20 years and this was certainly one of the nicest. Efficient website, lovely cottage, very clean, great location, lovely welcome treats. We couldn't fault it.
Mrs Miller, Hampshire
Very clear description of properties together with accurate photographs making it easy to select a cottage to match the customers needs.
Mr Halls, Cambridgeshire
I have booked with Kett on many occasions now and will continue to, great cottages, service and a personal touch.
Mrs Henman, Cambridgeshire
Excellent company to use will recommend to our family and friends,thank you once again for another brilliant stay, we will be back.
Mrs Atkin, Hampshire
Kett is an excellent company. Staff are very friendly and easy to call. Website is the best I've used for searching holiday cottages in Norfolk. Lovely cottage (Beach Cottage, Mundesley), wonderful sea views, would definitely return and use Kett to book.
Mrs Brown, Norfolk
We wanted to let you know how delighted we are to have found the services of Kett Country Cottages.It's obvious how much we love Chapel Farm as we've booked again so quickly but we should also say the presentation, housekeeping and little extras including the welcome pack, Gnaw Norfolk chocolate (delicious!!), assistance with extra logs etc was all marvellous and went a long way to making it a memorable stay, thanks to your team.
Mr & Mrs Hole, Surrey
We are really pleased with the service that Kett provide. The staff are knowledgeable and enthusiastic and the choice of cottages in the area we love is very good. The standard of the cottage we stayed in (Orchard Cottage) was one of the best ever, the location, garden, cleanliness and equipment provided was second to none. We will certainly have no hesitation in recommending and using Kett again, thank you.
Mrs MacIntosh, Cheshire
On line chat was very good, the representative via telephone was very helpful as we wished to book two cottages. The second cottage was Felbrigg 43 which our friends were delighted with.
Mrs Toombs, Milton Keynes
Ketts' guide in my/our opinion could not be improved. Everything we needed to find out was readily available. Staff were very helpful and postal communication was superb.
Mr Oldfield, Essex
From start to finish the service was very good, from booking, the emails with all the information we needed all came through promptly, I would definitely recommend you to others, Thank you for a hassle free holiday.
Mrs Finel, Ware
Excellent – have used Kett several times with no problems – always willing to go that extra mile. Whenever we go to Norfolk we always choose Kett Cottages – value for money and easy booking thank you for a lovely relaxing break.
Mrs Coady, Essex
The service we receive from Kett Cottages is always excellent especially the service we receive from Karen. She is an absolute pleasure to deal with and is always so helpful. A real asset to Ketts. We did have a query regarding clean towels and the issue was resolved within 5 minutes.We would not book any Norfolk holiday without contacting Ketts first.
Mrs Kirk, Nottingham
Excellent after stay service from Kett. We forgot an item and phoned office on the Monday within half an hour owner of property had been contacted and arrangements made to return said item back to us. Thank you you all Kett staff for this and pre-stay service always polite friendly and very efficient.
Ms Richardson, Darlington
I think all of the reasons above were key to us booking with you: price, location, ease of booking, choice, service. We also only booked in June and found a lovely cottage available for 5 people, on the coast, in August (during the summer holidays) for under £1000 – amazing!
Mrs Godden, Cambridgeshire
Kett gave us lots of information, a good website to follow, helpful booking service on the telephone and a discount card which came in very useful. Would recommend Kett to others.
Mrs Ince, Suffolk
I was extremely pleased with service I received from your company and especially your very helpful and friendly staff. We booked our stay, very last minute, and were delighted that you were able to offer us a discount (which other companies we contacted did not). The cottage was lovely and in a fantastic location – we only wish we could have stayed longer! Thank you.
Mr & Mrs Mapperley, Norfolk
We would highly recommend Kett Cottages as the service was excellent and was one of the best we have experienced and we have stayed in a lot of cottages. The (Kett Reward) card that gave us discount in local places was great.
Mr Bennett, Shropshire
Having been recommended by a friend, we used Kett Country Cottages for our recent stay in Norfolk. We found the website very easy to use with a great choice of cottages. The information provided, both about the cottages and local area, proved to be totally accurate when we arrived at our choice of Old Hall Cottage, Sustead. The booking process was excellent and included a phone call to inform us of work at a neighbouring property, which during our stay did not affect us one bit. Flexibility in the length of stay was another plus as we were only able to stay four nights and with Ketts that wasn't a problem. Would highly recommend.
Mrs Cobb, Newark
This is the 4th stay with Kett Cottages, absolutely no problems with booking, the cottages have always been lovely. Will definitely book through you again if we come back to Norfolk. Customer service team are really good.
Mrs Townsend, Essex
The Greens is one of the better cottages we have stayed in, this being the fourth Norfolk cottage in 5 years from 3 different companies. Thanks for making things simple, every time I contacted you, it was no problem and a happy swift response, I will definitely use you next year.
Mr & Mrs Palmer, Middlesborough
Everyone I dealt with could not have been more helpful. Excellent service from start to finish. Could not recommend highly enough.
Mrs Hawkesford, Leamington Spa
We come back year after year and you never let us down. We trust you and know that our cottages will always be quality. We recommend you to everyone!
Mrs Buckley, Leicestershire
Thank you to Ketts for the thoughtful gifts we have received from you. It certainly encourages 'customer loyalty'. We have taken many rental properties over the years for our holidays and have found your organisation to be among the best. Added to that we were so impressed by the generous welcome pack provided by the owner at Clematis Cottage as well as the high standard of the accommodation there.
Mr & Mrs Riley, Warwickshire
We have been booking with Ketts Cottages for a number of years and have found the process very easy. When we have had to contact Ketts we have only met with politeness and find all the staff to be helpful.
Mr & Mrs Partner, Essex
The service from Ketts from start to finish was excellent. Any questions were answered asap and everything you did re correspondence etc was excellent. Thank you
J B, Cambridgeshire
Would have no hesitation to book again with Kett Country Cottages and would highly recommend to family and friends. Thank you once again for a lovely holiday.
Mr Burrows, Suffolk
My main reason for booking with Kett was actually because we booked with you last year and the property was fantastic and we knew that Kett offer quality accommodation.
Mrs Long, Bedfordshire
Fantastic holiday: cottage as advertised and wonderful. I had to change the dates and the people I spoke to on the phone were incredibly helpful and sorted it out quickly. Thanks for a great holiday and we'll certainly use you again if we're coming to the area.
Dr M, Cambridgeshire
Great service, will definitely book again.
Mrs Harvey, Greater Manchester
You are my UK favourite Agency over..Norfolk Cottages, Cottages 4U, Sykes, Harbourholidays, Cornish Horizons etc.
Mr Cheetham, Northamptonshire
Everything went very smoothly and efficiently and we would definitely book with you again.
Mrs Alcaraz, Kent
Ketts provided very good service, keeping us updated at key points and making sure everything went smoothly on arrival.
Mrs Fryer, Norfolk
Booking with Kett Cottages was easy, efficient and I found staff helpful and polite when making pre-holiday enquiries. Thank you.
Mrs Lancaster, Hertfordshire
Very easy booking service and good choice of dog-friendly cottages.
Staff at Kett Country Cottages are always helpful, friendly and competent.
Mr Horner, Suffolk
Your staff were very helpful – by phone or by email. Lovely area – handy for lots of places. I would definitely use Kett again if travelling to Norfolk.
Mrs Lynn, Kenilworth
A company who gives you just that extra service in a friendly way.
Mr Peters, Suffolk
We have used a lot of cottage companies and find Kett the best. When staying in Norfolk we will always use Kett as first choice.
Mr Watkins, Suffolk
An excellent company serving the Norfolk area. The cottage (Cartshed in Horningtoft) was exceptional and we will definitely returning (also my sister and my son)!!
Mr & Mrs Cooper, Gloucestershire
Great choice of cottages, efficient, straightforward booking process. Have used Ketts before and would definitely use them again.
Mrs Hackett, Leicestershire
We had a wonderful stay at the cottage and found Kett to be the best of several holiday cottage companies we have used in the past. Very helpful, efficient, and friendly. I love that your cottages are available for weekend breaks at a reasonable price, as many cottages only offer week long breaks, or will offer weekend breaks at high proportions of the weekly fee. Willow barn was very spacious and well kitted out. The kitchen supplies in particular were excellent. It was perfect for what we needed. Thanks so much
Mrs ME, Lincolnshire
Very happy with all the information provided. We used the discount card at both Pensthorpe, where we had never been before, and Walsingham Farm Shop.Have already recommended you to friends. We had a great week and didn't want to come home! Thank you.
Mrs Kates, Northampton
Hi, your service was fantastic from start to finish. I called to confirm our booking and your team were really helpful. We also received a call about two days before our weekend stay saying that we didn't need to leave the cottage until 13:00, which was so greatly appreciated and unexpected and enabled us to have a leisurely breakfast, thank you. End Cottage was so much better than we hoped and the Thornham is a great area - we will definitely be coming back. Thank you again.
Mr Cran, Cambridgeshire
We had a lovely holiday from start to finish. I found your company very helpful with all my requests. The cottage (Holly Tree Cottage) was perfect for our needs with three dogs and both humans and dogs had a great time.
Professional set-up and staff with excellent properties. Well done.
Mr Healey, Leicestershire
We always use your company when we stay in Norfolk and you never disappoint! We love the fact we can always find a doggy friendly place and we can always stay for the amount of days we prefer rather than it having to be a week. Flexibility is very important to us. Your communication before arrival is always excellent too. Can't fault you – that's why we use you and recommend to our friends. First class service!
Mrs Martin, Nottinghamshire
A great service by Kett, very impressed with service and wouldn't hesitate to recommend. A very personal and attentive service with excellent communication.
Mrs Blount, Derbyshire
Your customer service is really exemplary. My partner and I have booked with you a number of times and it is just exceptional.
Mrs Evans, Hemel Hempstead
Very good, useful information and discounts in the area too excellent.
Mr Mullard, Derbyshire
Although my wife and I have stayed Holt many times, we find your Guide helpful, especially in relation to upcoming events in the area we are staying in.We have always found the people working at Ketts to be very helpful and pleasant. Any problems that may have arisen have been dealt with quickly. We have visited the Office in Fakenham several times, and every one we spoke to was very friendly.
Mr Davis, Yorkshire
We have stayed in several of your properties and find the quality excellent. I always advertise our accommodation and your company on my own Facebook page, and do not hesitate to recommend you and the area. Always excellent customer service. Looking forward to our next break!
SY, South Yorkshire
I'm aware there are other holiday cottage firms, but Kett seems like a quality outfit and we will book through you again if we go to Norfolk.
LB, Bury St Edmunds
Having been to North Norfolk many times and previously always stayed in hotels this was our first time renting a cottage and it was great. The service you offered was very efficient and the accommodation provided was lovely and met our requirements exactly.We will be using your services again!
We would not hesitate to book again with you; the Cottage was lovely, as was Salthouse, and our only disappointment is that you only serve the Norfolk area and not further afield – that said, we holiday in Norfolk most years and will come to your website before others previously used (Blakeney Holiday Cottages and Cottages for You).
This is our second booking through Kett and we have had outstanding service on both occasions.
Whole area is dog friendly but impressed with the number of cottages available with your company.
We usually book with Blakeney Cottages, but I felt your company was a lot more organised and helpful to your guests. Excellent cottage and so clean. Excellent holiday company, loved the mail showing what was happening in Norfolk on the week that we were there. Cottages excellent value for money
HH, South Yorkshire
Ketts are extremely helpful and polite whenever I've rung them with a query or to make a booking. I think their website is very user-friendly and gives you all the details that you need when booking a holiday cottage.
DH, Potters Bar
This was the fourth time l have used your agency and have always been satisfied with all the whole process and hopefully it will not be the last.
Always first class and hassle free service and excellent quality cottages.
Wow! We were very impressed with everything - your efficiency with a last minute booking, the accommodation was spot-on and the site perfect. Will stay again and recommend for sure. Thanks again.
Every part of the booking procedure was efficient and all parts of the guide did what it said. We were truly blessed by the whole experience. Thank you
We have booked holidays with you many times and always been extremely satisfied with the quality of accommodation, value for money, booking process and customer service. To my family Kett Country Cottages is a trusted brand and we will continue to book holidays with you in the future. I always recommend you to friends and associates.
I think Kett Country Cottages are a lovely company who have the personal touch. We have stayed at Kettleston cottage twice and totally love it. Away from the hustle and bustle of normal life, its an amazing cottage with tranquillity. We would and have recommended Kett C.Cottages to our friends and family and to customers I see on a daily basis. We can't wait to book again for next year and that can not come soon enough !
Your property information was far more helpful than many other holiday companies. We intend to be back in 2 year's time.
AB, Isle of Wight
Your customer service has been second-to-none. Thank-you for all of your help at every stage, the communication has been excellent. Thank-you also for recommending Windmill Cottage when Sandringham 7 was unavailable: our weekend break was perfect was a result and much better than if we had had our original booking.
KB, King's Lynn
The booking system on line was simple to use and the email and written confirmations arrived delightfully quickly. The cottage (Alice Cottage) was superb. Beautifully furnished and presented. The welcome goody pack was the best we've ever seen ! Delicious, thank you.
Your guide was very informative and helpful. Your company were always polite and helpful whenever we contacted you. Thoroughly recommend you. We had a wonderful holiday. Thank you.
Money off deals/info at the cottage - both were very welcome and comprehensive - far more so than I have experienced with other holiday companies. I think your local knowledge and attention to detail really makes you a more individual company.
The website is good but I think the office staff are what really makes a difference. They are polite ,helpful and very professional and that is one of the reasons that I would recommend the company as a holiday cottage letting agency.
Your staff are very helpful and knowledgeable about properties which is reassuring. It is good to get a personal opinion when booking. e.g. not 4 star but lots of space, or with 3 generations you dont want to be on a hill. Thank you.
We have used Ketts cottages before and had a very good service in a very unique property. We wanted to stay in area again and had no hesitation to use Ketts again as the service is very good both by telephone and email service had another beautiful property again(Barningham Hall Stables) and are looking to stay again soon. We would definitely recommend Ketts to friends and family. One very happy customer thank you Ketts !
JF, West Midlands
We found Kett very efficient during the booking process. I made the booking at 5pm one evening, and the confirmation and directions arrived the next morning! This was our second holiday through Kett, and have found staff very helpful and informative. Next time we want to come to Norfolk, we'll be in touch. Well done!
We have booked our New Year holiday with you for years. Your search and booking service is without doubt the best we've experienced. Personal. Relevant. This year you were especially helpful when we discovered our home had been burgled whilst away, and with one phone call you organised for us to stay a little longer at our gorgeous property while we made phone calls to police and insurance. This was so appreciated. We faced an awful homecoming, made easier by you guys. Thank you so much. Over and beyond and MUCH appreciated. We'll def be back next year
Thank you everyone at Kett for your professionalism and ease of contact, the customer service has been excellent and I would certainly book with you again.
Second time I have used Kett this year. Very good service, good knowledge of Norfolk. Properties are clean, well equipped, in good locations and are reasonably priced.
I booked with you as the last two times we have stayed it has been through yourselves and if things are always as good and there is a cottage available we always will. We like the overall quality of the website, the process and above all the quality and cleanliness of the properties.
Kett is by far the best agency we have booked a holiday with and will not hesitate to book through your agency when we next plan to holiday in the area. The property was of course everything we hoped it would be.
SW, Bury St Edmunds
Kett is by far the best agency we have booked a holiday with and will not hesitate to book through your agency when we next plan to holiday in the area. The property (Barn Cottage) was of course everything we hoped it would be.
Excellent info and superb choice of quality cottages. Loved the idea of the loyalty card hope it develops with more places to get discounts.
I've stayed with Ketts a number of times now and the experience is always a good one. The guide and the website are accurate, reliable and informative.
I am very impressed with your company and your staff. The Kett Guide is very informative especially if you are new to the area. Keep up the good work. I have only praise for your services.
We were extremely impressed by the quality and professionalism of both the Kett website and the printed matter which was sent by Kett prior to departure. This served to reassure us that we had made the right decision in choosing Kett, a company unknown to us, whom we literally stumbled across on the internet. We will definitely choose Kett when we come to Norfolk again and will not hesitate to recommend you to our friends and family.We would describe Kett as 'small, selective and simply refreshing.'
We had a great stay and Kett Country Cottages were fantastic, very helpful
We were all impressed with the service from yourselves and the presentation of the cottage (Ruby Cottage). Will definitely use you again.
We had a lovely holiday and the staff at Ketts should be congratulated for their friendliness and efficiency.
We have had a wonderful time at Corner Cottage in Great Snoring .We were impressed with the way you took time to sift through the cottages to find relevant dates and to make sure properties were dog friendly for us. It was so helpful and in our busy lives. It took out the stress! The follow up emails and discounts were greatly appreciated!We will definitely use you again ! Ten out of ten for customer care.
Would certainly go back to that cottage, but also would be more inclined to use Kett as a first port of call on looking at other parts of Norfolk. If Forge Cottage is typical, would be inclined to regard Kett as the Marks and Spencers of cottage providers – that's a big compliment! Do you have any sister organisations in other parts of the country?
And may I take this opportunity to say how delighted I am with the marvellous service I have received from everyone at Ketts and for providing such a great cleaner - Charlotte - who is absolutely brilliant.
RC, owner Apostle Cottage
(Kett website) - Really user friendly with a broad selection of properties. Someone always answers the phone if you ring. My second time with Kett; I have looked at others but frankly Kett are the best on price, property and service
We have used many cottages in North Norfolk, i.e. Norfolk Hideaways, Norfolk Cottages, Ocean Breaks etc. Yours has been the most enjoyable.
Kett is the most professional company we have used when choosing and booking cottages for our dog friendly holidays. Would definitely use them again and return to the properties we have been to.
"The Kett website was by far the best and most comprehensive of a number of cottage sites that we looked at prior to booking with you. The photographs are excellent and information provided on the properties is very comprehensive."
"I am a buyer and I have to deal with a lot of people all the time and your staff could not have been more helpful and friendly from start to finish. They are a credit to your office."
"Thanks so much - a wonderfully efficient and easy booking system."
If I could put our stay in to one word it would be Outstanding all round. Very helpful customer support, a joy to deal with fast, professional service well done, we look forward to booking with you again.
"Real time availability online plus good photographs and easy to find information on your website are the most important reasons why we would use your company again."
We have booked with yourselves 3 times now twice for the same cottage (Southmill Cottage), we found that everything is as described, value for money and we are looking to book again next year with Kett Cottages for the same cottage and look forward to another brilliant holiday.
"You've been absolutely fab in getting us and our four legged family sorted. I'd love your manager to know just how helpful you've been. You've answered all our queries; suggested alternative options and finally managed to process our booking for us."
"This is my second time booking a holiday through Kett Country Cottages. Staff at Kett have been highly efficient and friendly. Thank you Kett for providing an excellent and professional service. Very thorough descriptions of cottages to help us decide where to stay. Good photos. Easy to navigate the Kett website."
"Kett Country Cottages team - a pleasure to deal with."